Returns, refunds and exchanges

If you want to return the goods that were made according to your requirements, you need to arrange and pay for the return of the goods to us. Return address: Ukraine, Kiev, MedievalExtreme.

Item must be shipped back within 21 days after receiving it. Shipping cost is not refundable. You need to notify us of your plans to return the goods by sending an email to [email protected] within 14 days after receiving the goods and send it to the return address in its original state within 21 days. We will not be able to take back goods that are not suitable for resale.

If the product has a defect that affects the appearance or interferes with its functional device, or a production defect, MedievalExtreme will bear the postage.

Loss of goods. The company assumes responsibility for the loss of goods, if it was lost by postal delivery. But we can not be responsible for the goods lost as a result of the wrong address. In this case, the goods can be sent to you again only after the delivery of the original parcel, and when we receive your payment for a new delivery.

If we have a problem with the product due to our mistake, we will refund the money as we receive the goods that are not suitable for you or we will receive numbers for tracking the goods. It may take up to seven business days to refund your money.